Refund policy

⋄ M A D E TO O R D E R ⋄

RITUAL Pieces are individually made to order and will be shipped within 2-12 weeks of confirmation based on design. We are able to custom tailor any piece based on your precise measurements for an additional fee including any color selection or size selection or other minor adjustments. All orders can be Rushed for an additional fee and Rush shipping. Please contact us for special requests or instructions.

⋄ S H I P P I N G ⋄

RITUAL does not cover VAT once shipped we will send you tracking, RITUAL is not Responsible for lost or stolen items, although we will work to help recover any item to the best of our capacity. Local and country tax may apply.

⋄ E X C H A N G E S ⋄

If your piece has any manufacturing issues, we will accept the piece for an exchange or a store credit if you contact us within 7 days of your receipt.

For sizing issues, we will exchange for a different size or a store credit, as long as you notify us by filling out our contact form within 7 days of the original receipt of the piece. The item must be in perfect unused condition, with no signs of damage or wear.

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There is no charge to exchange items for a different size or item, as long as the issue is brought to our attention within 7 days of receipt. Additional sizes not in stock may take longer to replace. All size exchanges made within 7 days of receiving your piece can be exchanged for free.

If you wish to exchange your item for credit towards another piece, you are able to do so within 7 days of delivery of your piece, as long as it has not been worn or damaged in any way. Your new exchange piece will begin production upon receipt of the returned piece, and any difference in price will be due prior to beginning.

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